If you've installed the Kudos Safari extension on your iPhone or iPad but the app still shows an "Extension not installed" banner, this usually comes down to one setting: Safari extension permissions. The Kudos app needs the Safari extension to have permission to run on all websites, not just some. If your extension is set to a limited "Allow" permission instead of "Allow on All Websites," the app won't recognize it as fully connected, even though it's installed.
Here's how to fix it:
Open the Settings app on your iPad
Go to Safari > Extensions > Kudos
Tap Other Websites
Change the permission to Allow (this grants access to all websites)
Why This Permission Is Needed
Kudos needs access to all websites so it can:
Autofill your card information at checkout
Automatically activate card-linked offers
Show you the best card to use for each purchase
Still Showing "Extension Not Installed"?
If you've updated the permission above and the app still isn't recognizing the extension, it's likely a sync issue between Safari and the Kudos app. Try these steps in order.
1. Force the extension to sync (start here)
Open Safari on your iPad, not the Kudos app
Visit any website, like google.com
Wait 10 to 15 seconds on that page
Switch back to the Kudos app
This forces the Safari extension to activate and sync your permission settings with the app.
2. Double-check the permission setting
Sometimes it looks enabled but isn't set correctly.
Go to Settings > Safari > Extensions > Kudos
Tap Other Websites
Make sure it's set to Allow, not Ask or Deny
If it's anything other than Allow, change it now
3. Force close both apps
Force close the Kudos app
Force close Safari
Wait 5 seconds
Open Safari first and visit any website
Wait 10 seconds, then open the Kudos app
4. Check Safari's extension menu
With Safari open, tap the aA icon in the address bar
Look for Kudos in the extensions list
Make sure it shows as enabled
If you see a "Review" prompt, tap it and complete the permission flow
5. Toggle the extension (last resort)
Go to Settings > Safari > Extensions > Kudos
Toggle "Allow Extension" off, then back on
Re-confirm Other Websites is set to Allow
Open Safari, visit a website, and wait 10 seconds
Return to the Kudos app
Still Having Trouble?
If you've tried all of the above and the app still doesn't recognize the extension, reach out to us at support@joinkudos.com, and we'll help get you squared away!