If you notice that a card's listed benefits, credits, or reward categories in Kudos don't match what your card issuer offers, or something has changed recently with your card and you want to give us a heads-up, here's how to get it corrected.
Is this a card recommendation issue or a benefit data issue?
These are two different things, and it helps us fix the right one faster:
Card recommendation issue: Kudos suggested the wrong card for you to use at checkout for a specific purchase. This is usually caused by merchant category code (MCC) mismatches. See What if my card recommendation is wrong? for that specific issue.
Benefit or reward data issue: The bonus category, credit amount, terms, or other benefit details listed for your card in Kudos are incorrect, outdated, or missing entirely, regardless of any specific purchase. That's what this article covers.
Common examples of benefit data issues
A bonus spending category is missing (for example, your card earns extra points on telecom or fitness spend, but Kudos doesn't reflect that)
A statement credit or perk is missing, outdated, or has the wrong dollar amount
The terms or limitations shown for a benefit don't match your card's actual terms
A benefit your card offers isn't showing up at all in your Benefits Tracker
How to report it
Email us at support@joinkudos.com with:
Your card name and issuer
The specific benefit, credit, or category that's incorrect or missing
What it should say instead, ideally with a link or screenshot from your issuer's own terms page or Guide to Benefits (that is always appreciated!)
We'll review it against official issuer sources and update our records so it's corrected for everyone using that card, not just your account.
Need more help?
Reach out to support@joinkudos.com, and we're happy to dig in.