Kudos uses Plaid to securely connect your bank and credit card accounts. Right now, Plaid isn't able to connect cards from two issuers: Imprint and Synchrony. This isn't a problem with your account or with Kudos, and there's nothing you need to fix on your end.
Imprint cards
Plaid no longer supports connections to Imprint. If you try to connect an Imprint card, you may see a message saying there's an issue connecting to Imprint - Credit Card. Because Plaid has stopped supporting Imprint, we don't have a timeline for when, or if, these connections will be available again.
Synchrony cards
Synchrony is currently not responding to connection requests from Plaid. New Synchrony connections can't be set up right now, and existing connections may stop receiving new transactions. Fixing this requires action from Synchrony, so Plaid can't provide an estimated fix date.
What you can do in the meantime
Add the card to your Kudos Wallet without connecting it. Search for your card under + Add card and save it. Kudos can still include it in card recommendations and autofill it at checkout, even though its transactions won't sync.
Get notified by Plaid. If Plaid shows a "Get notified when it's fixed" option during setup, select it so you'll hear when the connection is available.
Keep your other cards connected. This only affects Imprint and Synchrony. Your other connected accounts aren't impacted.
We'll update this article if anything changes. If you have questions, message our support team and we'll be happy to help.