Kudos uses Plaid to securely connect your bank and credit card accounts. Some members are running into errors when connecting Citi cards, including the Best Buy credit card and the Sears Shop Your Way Mastercard, which are managed through Citi Retail Services. This isn't a problem with your account or with Kudos.
What you might see
Citi asks you to sign in several times in a row, then shows an error.
You sign in, but never see the screen where you choose which cards to share.
Citi's sign-in page sends you back to Kudos without connecting your card.
Plaid gets to the last step, says your account is already connected, then fails and offers to email you when it's fixed.
Why it's happening
Plaid has confirmed known issues with new Citi connections, including Best Buy and Sears cards. Fixing them requires a change on Citi's side, so there's no estimated fix date yet. We're following the issues with Plaid and will update this article when they're resolved.
Connecting a Best Buy or Sears card
Best Buy and Sears cards aren't under your regular citi.com login, so connecting "Citi" or "Citibank Online" won't bring them in. They each need their own connection:
Best Buy card: Search for "Best Buy" in Plaid and select Best Buy - Citi Card.
Sears card: Search for "Sears" in Plaid and select Citi ThankYou Mastercard (Previously Sears Mastercard). Sears cards are now Citi ThankYou Mastercards, so it shows up under that name.
Sign in with the user ID and password you use to manage that card at citiretailservices.citibankonline.com, not your citi.com login. When Citi asks which accounts to share, select your card and approve, and keep the Citi window open until it sends you back to Kudos.
Try this first: disconnect other apps from Citi
If your Citi, Best Buy, or Sears card is already connected to another app that uses Plaid, like Copilot, Monarch, or a budgeting app, that existing connection may be blocking the new one. Members who removed the other app's access and then connected Kudos were able to link right away.
Sign in to Citi in your browser. For a Best Buy or Sears card, sign in at citiretailservices.citibankonline.com. For other Citi cards, use citi.com.
Find the settings for connected apps or third-party access, usually under your profile or security settings.
Remove the other app's access to your account.
Go back to Kudos and connect your card again, choosing the right option in Plaid as described above.
Removing access means the other app will stop syncing that card. Once Kudos is connected, you can try reconnecting the other app if you still use it.
If it still won't connect
Add the card to your Kudos Wallet without connecting it. Search for your card under + Add card and save it. Kudos can still include it in card recommendations at checkout, even though its transactions won't sync.
Get notified by Plaid. If Plaid shows a "Get notified when it's fixed" option, select it so you'll hear when the connection is working again.
Message our support team. Let us know which card you're connecting and what you saw, and we'll follow up when the issue is fixed.
Related: Supported Issuers & Compatibility