Why Are Boost Reward Points Not Posting or Missing After Eligible Purchases?
Users earning Boost rewards might sometimes notice delays or issues in points being credited after making eligible purchases with merchants. Below, we address common reasons for these situations and provide guidelines on how to resolve them.
Timeline for Posting Boost Rewards
Boost rewards are processed following a confirmation and verification period:
Merchant Confirmation: After an eligible purchase, the transaction is subject to a review process by the merchant to ensure there are no cancellations or returns. This process typically takes 60–90 days. - During this time, the merchant validates the transaction and ensures all conditions are met before crediting Boost rewards to your account.
Automatic Credit: Once the verification is complete, Boost points are automatically applied to your account.
Investigate Further: If your points are not credited after 90 days, reach out to our support team for further investigation.
Common Scenarios Where Boost Rewards Are Not Credited
In some cases, Boost rewards may fail to post due to issues during the transaction process, including:
Affiliate Attribution Issues: A different affiliate or third-party service (e.g., browser extensions or competing rewards services) claims credit for the transaction.
Cookie or Tracking Interruptions: If cookies are blocked or tracking is disabled during checkout, the reward transaction may not be properly recorded.
Browser Issues: Completing your purchase in a new tab or browser window after activating Boost can interrupt tracking.
These scenarios can result in Boost points not being attributed to your account, as credit goes to another affiliate.
Solutions and Next Steps
To ensure successful reward points posting:
Enable Tracking: Always verify that cookies are enabled, and tracking permissions are active before making a purchase.
Use a Single Window: Complete your purchase in the same browser tab or window where you activated Boost.
Avoid Conflicting Extensions: Disable other browser extensions or rewards tools (e.g., Rakuten, Honey) before checkout to prevent competition over transaction credit.
Follow Up: If Boost rewards have not been credited within 90 days, contact Kudos support with transaction details to get it resolved. We're more than happy to help!
By following these methods and ensuring proper conditions during checkout, you can maximize your chances of earning Boost rewards promptly and without interruptions.
Related Topics
Boost Rewards Tracking Guidelines
Resolving Issues with Affiliate Transactions
FAQs About Missing Reward Points