When you shop through Kudos, we earn an affiliate commission from the merchant, and your Boost reward is your share of that commission. If your Boost didn't post, here are the most common reasons and what you can do about them.
How long does it take for Boost rewards to post?
Boost rewards go through a confirmation period before they're credited to your account:
Merchant review (typically 45–90 days): After your purchase, the merchant verifies the transaction, checking for cancellations, returns, or other conditions. This window is set by the merchant, not Kudos.
Automatic credit: Once the merchant confirms, your Boost reward is automatically applied to your account.
Still nothing after 90 days? Contact us at support@joinkudos.com with the details in the checklist below, and we'll dig in for you.
Understanding transaction statuses
Every Boost transaction is assigned a status:
Complete: Your reward was successfully awarded.
Pending: We're waiting for the merchant to confirm your purchase. This typically takes 45–90 days, though travel purchases may take up to 180 days after your trip is completed.
Ineligible (sometimes called Disqualified): The transaction didn't meet Boost requirements, and no reward was issued. This means we didn't earn a commission on your purchase, so there was nothing to share as a Boost reward. Tapping into the order details will show you the specific reason, most often that the item or category purchased is excluded by the merchant (for example, gift cards, certain brands, or specific departments). You can check a store's exclusions anytime in the Kudos portal before you check out.
Action needed: Your purchase isn't tracking back to Kudos and we need to look into it. Please send us the details in the checklist below and we'll get it sorted.
Note: We can only open an investigation for orders within 90 days of the purchase date. After that window closes, we're unable to submit a claim with our affiliate partner.
What to send us for a missing Boost
To investigate a missing or untracked purchase, email support@joinkudos.com with:
The store name
Your order number
The purchase date
The order total (before tax and shipping, if shown)
The items you purchased
A copy or screenshot of your receipt or order confirmation email
Whether you activated Boost before checking out, and on which device and browser
Sending everything in one email is the fastest way to submit your claim.
How long does an investigation take?
Once we submit a claim, the merchant and our affiliate partner review it on their own timeline. Investigations typically take 90 to 120 days to resolve. We'll update you as soon as we hear back, and if the claim is approved, your Boost is credited to your account automatically.
Why did a purchase that was tracking fine suddenly show as Ineligible?
Occasionally, a purchase that initially showed as Pending or even Complete can be reclassified as Ineligible later on. This isn't a sign that something is broken on your account. It usually means the merchant's systems re-reviewed the order after the fact and determined it didn't qualify for a commission after all (for example, a return, a cancellation, or a retroactive exclusion applied by the merchant). Since your Boost reward comes from the commission we actually receive, if the merchant reverses that commission after initially approving it, the Boost reward reverses with it.
If you see this happen and believe it's a mistake, reach out to support@joinkudos.com with your order details and we'll look into it with the merchant.
Why rewards sometimes don't post
Even when you've made a purchase that should qualify, a few things can prevent Kudos from earning a commission on it, and without a commission, there's nothing for us to share as a Boost reward:
Another cashback extension took the credit: Extensions like Honey, Rakuten, and Capital One Shopping can claim the transaction, even if you only clicked them briefly or they activated automatically. When that happens, the merchant's commission goes to them, and Kudos can't award your Boost reward.
Tracking interruption: Blocked cookies or disabled tracking during checkout can prevent the transaction from being properly recorded.
New tab or window: Opening a new tab or window after activating Boost can break the tracking session.
How to make sure Boost posts correctly
Turn off other cashback and coupon extensions. Disable Honey, Rakuten, Capital One Shopping, and similar extensions before you shop, not just before checkout. These are the most common reasons a Boost doesn't track.
Enable cookies and tracking before starting your shopping session.
Check store exclusions. Some items are excluded from earning Boost rewards based on the merchant's terms. You can view excluded items for any store directly in the Kudos portal before you check out.
Activate Boost before you shop and complete checkout within 24 hours of activation.
Stay in the same tab from activation through checkout. Don't open a new window or navigate away mid-session. Even checking prices on Google or searching for coupons in another tab can interrupt tracking.
Don't click external deal or coupon links after activating Boost. These can take the attribution away from Kudos.
Need help?
If your Boost reward hasn't posted after 90 days, reach out to us at support@joinkudos.com with the details from the checklist above. We're always happy to help!
💡 Earn more Boost with Premium: Kudos Premium members earn 1.25x the standard Boost rate on every eligible purchase, and redeem to PayPal with no processing fee.