When you log into Kudos from a new device, you'll need to verify it's really you. We'll send a 2-digit code to your existing device to confirm.
When You'll See This
You'll be asked to enter a 2-digit verification code when:
Logging in from a new browser
Accessing Kudos on a new phone or computer
Using a device you haven't verified before
This security step helps protect your account and card information.
How to Get Your Code
On your existing, trusted device:
Open Kudos (app, browser extension, or mobile app)
Go to Settings
Look for your 2-digit verification code displayed
Enter this code on your new device
On your new device:
Enter the 2-digit code you see on your trusted device
Click Continue
Your new device is now verified!
Alternative Verification Method
Don't have access to your existing device? Click "Verify a card in my wallet instead" and we'll verify your identity using one of your saved cards.
Troubleshooting
Don't see the code on your existing device?
Make sure you're logged into Kudos on at least one device
Check your email for a verification link
Try the "Verify a card in my wallet instead" option
Code not working?
Double-check you're entering the correct 2-digit code
Codes may expire after a few minutes. Refresh your settings page for a new code
Make sure you're clicking Continue after entering both digits
Still need help? Contact our support team at support@joinkudos.com.