💬 In-App Chat — Fastest
Tap the chat icon in the lower right corner of any Kudos page. Our AI assistant responds instantly 24/7, and a human agent can take over for anything more complex.
Best for: Quick questions, account help, and anything urgent.
📧 Email — support@joinkudos.com
Prefer to write it out or need to share screenshots? Email us directly.
Best for: Complex issues, missing cashback, transaction questions, or anything that needs documentation.
Response time: Within a few hours, Monday–Friday, 9 AM–5 PM PT.
What to Include
The more details you share upfront, the faster we can help:
Account issues: Your registered email, description of the problem, when it started, and any error messages or screenshots.
Missing cashback: Merchant name, purchase date and amount, items purchased, card used, and order confirmation number. Please include a detailed receipt for us to dig in!
Card connection issues: Bank or card issuer, card type, what happens when you try to connect, and any error messages.
Technical issues: Device type (Mac, PC, iPhone, Android), browser (Chrome, Safari, Edge), what you were trying to do, and a screenshot or video if possible.
What to Expect
When you reach out, you'll get friendly, knowledgeable help. We'll walk you through solutions clearly and keep you updated if anything needs more investigation.
Complex issues may take longer to fully resolve, but we'll work with you to find the best solution we can. Every time.
Tips for Faster Support
✅ Use chat for urgent issues — it's the quickest way to get help
✅ Check the Help Center first — many common questions are already answered
✅ Include screenshots and recordings if possible — they help us troubleshoot faster
✅ Be specific — more detail = faster resolution
✅ One issue per message — helps us track and resolve each problem efficiently
Reach out anytime at support@joinkudos.com