Contact Methods
In-App Chat Support (Fastest Response)
The quickest way to get help is through our in-app chat support, powered by our AI assistant from our Help Center. Just look for the chat icon in the lower right corner.
Response Time: Our AI assistant responds instantly, and our human support team typically replies within a few hours during business hours.
Email Support
For detailed questions or issues that require screenshots or documentation, email us directly at support@joinkudos.com
When to Use Email:
Complex account issues requiring investigation
Questions about specific transactions or cashback
Sharing screenshots or videos
Following up on existing support tickets
Response Time: We typically respond within a few hours during business hours (Monday-Friday, 9 AM - 5 PM PT).
What Information to Include
To help us assist you quickly, please provide:
For Account Issues:
Your registered email address
Description of the issue
When the problem started
Any error messages you're seeing
Any screenshots or videos that will help us troubleshoot and get your issue resolved
For Missing Cashback:
Merchant name
Date of purchase
Purchase amount
Items you purchased
Which card you used
Order confirmation number
For Card Connection Issues:
Bank or card issuer name
Card type (e.g., Chase Sapphire Preferred)
What happens when you try to connect
Any error messages
Any screenshots or videos that will help us troubleshoot and get your issue resolved
For Technical Issues:
Device type (Mac, PC, iPhone, Android)
Browser (Chrome, Safari, Edge, etc.)
What you were trying to do
Screenshot or video of the issue, if possible
Support Hours
Human Support: Monday - Friday: 9 AM - 5 PM Pacific Time
AI Assistant: Available 24/7 for instant answers to common questions
Response Time Expectations
In-app chat: Instant AI responses
Email: Usually within a few hours during business hours
Complex issues: May take 1-2 business days for a full resolution, depending on the issue
Tips for Faster Support
✅ Use in-app chat for urgent issues - It's the fastest way to reach us
✅ Check the Help Center first - Many common questions are already answered
✅ Include screenshots - A picture is worth a thousand words for troubleshooting
✅ Be specific - The more details you provide, the faster we can help
✅ One issue per message - This helps us track and resolve each problem efficiently
What to Expect
When you contact Kudos support, you can expect:
Friendly, helpful service - We're here to make sure Kudos works for you
Clear explanations - We'll walk you through solutions step-by-step
Follow-through - If we need to investigate, we'll keep you updated on progress
Expert knowledge - Our team knows Kudos inside and out