Kudos works hard to suggest only the exact same item at a better value, but prices and stock can change quickly. Here's what to do if something didn't line up.
The item wasn't the same, or the price was different
Prices and availability can change between when Kudos checks them and when you land on the page. Always review the product and total at checkout before you buy.
If the suggested item was a different product, size, color, or model, please let us know so we can fix the match. Email support@joinkudos.com with:
A link to the product you were viewing
A link to the product Kudos suggested
A screenshot of the prompt, if you have one
My Boost didn't track
Better-deal purchases follow the same Boost rules as any other purchase:
Activate Boost before checkout. When the recommended store's page opens, tap Activate Boost in the Kudos prompt before you start checking out.
Don't click another rewards extension afterward. If you click a competing cashback program after Kudos, that program is usually credited instead.
Turn off ad blockers. They can interfere with the tracking that attributes your purchase to Kudos.
Give it time. Boost can take up to 48 hours to appear after your purchase is confirmed.
If your Boost is still missing, see Why are Boost reward points not posting or missing after eligible purchases? or reach out to us at support@joinkudos.com and provide a screenshot of the purchase showing the store name, order date, order total, and order number.