Not receiving your one-time password from Plaid to sign into your bank account? We're sorry you're having trouble.
The one-time password is sent via SMS to the phone number associated with your Plaid account. Sometimes, mobile carriers can experience delays in delivering these codes. If you've been waiting for more than 30 minutes and still aren't receiving a code, Plaid recommends these troubleshooting steps:
Verify that the displayed phone number matches your current cell phone number
Check that your phone can receive SMS messages and no blocking settings are enabled
Close and reopen your browser, then request a new code. Plaid recommends using Google Chrome, as it tends to work best with their system
Tip: You don't have to use a phone number to connect. When Plaid asks for your number, you can tap Continue without phone number and sign in to your bank directly.
If none of these steps resolve the issue, please contact Plaid's support team directly. If you have further questions, reach out to us at support@joinkudos.com.