Canceling your subscription
You can cancel your Kudos Premium subscription anytime from your account settings. Canceling stops future billing.
Have questions about a feature? Need help? We'd love to help you get the most out of Kudos Premium or Lifetime and show you what you can unlock. Reach out to support@joinkudos.com. We're happy to help.
Am I eligible for a refund?
This depends on your plan.
Kudos Premium Lifetime
Lifetime purchases are non-refundable. This is a one-time payment for permanent access, so it doesn't include a refund window or guarantee period, unlike our yearly plan.
Kudos Premium Yearly
Kudos Premium Yearly isn't refundable just because you canceled or changed your mind. Instead, first-time yearly subscribers are covered by our 90-Day Savings Guarantee: if Kudos hasn't saved or earned you more than your subscription cost within your first 90 days, you can submit a claim, but only after day 90, between day 90 and day 120 of your subscription. We don't accept claims submitted before day 90, even if you're confident you won't hit the savings threshold.
Outside this guarantee window, yearly subscriptions are generally non-refundable, but reach out to support@joinkudos.com, and we'll be happy to review your specific situation.
Kudos Premium Monthly (legacy plan)
Monthly subscriptions are not eligible for the 90-Day Savings Guarantee. Canceling stops future charges, but past charges are generally non-refundable. Reach out to support@joinkudos.com if you have questions about your specific situation.
How refunds work, based on how you subscribed
Subscribed through Apple (iOS App Store)
Apple processes all App Store billing directly, so Kudos does not have access to your payment details or the ability to issue a refund. Always start by requesting your refund directly through Apple:
Go to reportaproblem.apple.com
Sign in with your Apple ID
Under "I'd like to...", select "Request a refund"
Choose your reason, select Kudos, and submit
If Apple declines your request, or there's no refund option for Kudos, take a screenshot of Apple's response or of the screen showing no refund option, and send it to support@joinkudos.com. If you qualify, for example under the 90-Day Savings Guarantee, we'll issue the amount as Kudos Boost credits in your account. Because we can't reverse an Apple charge, we pay you back in Boost credits. You can redeem them via PayPal, which transfers to your bank account, or as an Amazon gift card.
You can also manage or cancel your subscription anytime under Settings > [your name] > Subscriptions > Kudos.
Subscribed through Google Play (Android)
Refund eligibility follows the same rules as above, based on your plan type. If you qualify, we can process your refund directly. Reach out to support@joinkudos.com.
Subscribed through the web (Stripe)
Refund eligibility follows the same rules as above, based on your plan type. If you qualify, we can process your refund directly. Reach out to support@joinkudos.com.
Still have questions?
Reach out to us at support@joinkudos.com, and we're happy to help walk through your specific situation.