Most of your card credits and benefits are tracked automatically. For a few of them, though, we can't connect directly to the merchant account - Uber Cash on certain cards is a common example - so we can't confirm on our own that the reward actually landed in your account.
For those, we use what we call an assumed credit.
đ How assumed credits work
Based on your spending, we estimate that you likely received the benefit.
We prompt you to confirm whether you actually got it.
Once you confirm, we mark the credit as used for that period.
If a benefit shows as $0 or unconfirmed, it usually doesn't mean something is broken. It most often means we're waiting on your confirmation, not that tracking failed.
đ ď¸ What to do if a benefit looks wrong
Click into the specific benefit to see its tracking history.
Check whether there's a confirmation prompt waiting on a response.
If you've already confirmed the benefit and it still isn't reflecting correctly, reach out to support and we'll take a look.
You can review all of your benefits anytime in the Benefits Tracker. Still stuck? Email us at support@joinkudos.com, and we'll be happy to help.