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Why is my home feed empty or showing things I can't use?

An empty or thin home feed almost always means Kudos can't see enough yet. Here's what to check, in order.

Your home feed only shows actions Kudos can actually see and act on. If Relevant for you is empty, thin, or full of things that don't apply to you, work through the checks below in order.

1. Connect your accounts

This is the most common cause. Without a connection, Kudos can't see which credits you've used, which bills went up, or what you're subscribed to, so most of Relevant for you has nothing to work from.

2. Check your cards are in your wallet and mapped correctly

Kudos builds your home feed from the cards in your wallet. If a card is missing, its credits and offers won't appear. If a card is mapped to the wrong account, its benefits track against the wrong place.

3. Give it a little time after connecting

Transaction data and card-linked offers sync after you connect, not instantly. A home feed that looks empty right after setup often fills in once the first sync completes.

If offers specifically aren't appearing, see Why Your Offers Aren't Syncing

4. Check your plan

Some of what appears in Relevant for you comes from Kudos Premium features, so your plan affects how much the feed has to work with.

Why am I seeing something that doesn't apply to me?

  • A subscription you don't recognize. Kudos identifies recurring charges from transaction patterns, so it can occasionally group the wrong charges together or flag something you still want. Nothing is canceled unless you ask.

  • A credit you've already used. Some benefits can't be confirmed directly with the merchant, so they can stay in Relevant for you after you've used them.

  • An offer for a card you closed. Remove the card from your wallet and its items will stop appearing.

Use the thumbs down on any item to tell Kudos it wasn't useful.

Still not right?

Send us a screenshot of your home feed, the card or merchant involved, and what you expected to see. That's usually enough for us to find it.

Questions? Reach out to us at support@joinkudos.com. We're happy to help!

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