Kudos does not pull your card-linked offers in real time. We refresh them when you visit your card issuer's portal with the Kudos extension active. If your cards show a "last synced" date from weeks ago, it means that refresh has not happened recently, not that your cards are disconnected.
What the "Last Synced" Date Means
Every linked card shows when Kudos last read your offers from that issuer. Until a new sync happens:
New offers your issuer added will not appear in Kudos
Offers that expired since the last sync may still show as available
Amounts or spend thresholds that changed will show the older values
A stale sync date does not affect offers you already activated. Those stay activated on your issuer's side.
How to Trigger a Fresh Sync
On desktop:
Make sure the Kudos extension is installed and updated
Go to your issuer's website and log in (americanexpress.com, chase.com, citi.com, or bankofamerica.com)
Navigate to the offers or rewards page for your card
When the Kudos prompt appears, click Activate. This is the step that actually runs the sync
Wait for the prompt to finish before closing the tab
On mobile:
Open your issuer's site in Safari with the Kudos Safari extension enabled and follow the same steps
Repeat for each issuer separately
The Most Common Cause: The Prompt Was Never Clicked
The Kudos prompt appearing is not the same as the sync running. If the prompt shows up and you close it, navigate away, or let the page reload before it finishes, no sync is recorded, and your last synced date stays the same.
If you are not sure whether it went through, go back to your issuer portal and watch for the prompt. Click Activate and stay on the page until it completes, then check your last synced date in the Kudos app.
Issuer-Specific Fixes and Known Issues
Chase
When you sign in to chase.com, leave Remember username unchecked. When that box is checked, Chase can route you through a sign-in flow that stops Kudos from syncing your offers. Sign out, sign back in with the box unchecked, go to your Chase Offers page, and click Activate when the Kudos prompt appears.
Bank of America
Bank of America often asks for a verification code when you sign in. Complete the verification, then wait for your account page to load before going to BankAmeriDeals and clicking Activate. If your browser or password manager signs you in automatically, turn that off for bankofamerica.com and sign in manually.
We're also aware of an issue where some Bank of America offers fail to activate even after the prompt completes. Our team is working on a fix. If this happens to you, email us with the details listed at the bottom of this article so we can add your account to our investigation.
Citi
We're aware of an issue where Citi offers don't sync for some members, even when you follow the steps above. Our team is working on a fix. In the meantime, try syncing from a desktop browser rather than your phone. If your Citi offers still won't sync, email us so we can track your account and let you know when it's resolved.
Ad Blockers and Privacy Extensions
Ad blockers, privacy extensions, and strict browser tracking protection can block the Kudos activation prompt from running, even when the prompt appears. This is one of the most common reasons a sync silently fails on desktop.
To rule it out:
Add an exception for joinkudos.com and your card issuer's site in your ad blocker settings, or temporarily pause the ad blocker on those sites
Reload your issuer's offers page
Click Activate when the Kudos prompt appears
Other shopping or coupon extensions can conflict in the same way. If you have several installed, disable them and sync again.
Other Things to Check
Auto-activation is toggled off: Open the Kudos extension pop-up and confirm Auto-activate card offers is on. This is a separate toggle from Auto-activate Boost. See Turning Off Auto-Activation Popups
You are not fully logged in: Some issuer pages load before your login is confirmed. Log in first, then refresh the offers page
You are in the issuer's app instead of a browser: On iPhone and Android, tapping a login link often opens the native issuer app. The Kudos extension cannot sync inside a native app. Type your issuer's URL directly into Safari instead
Your extension is out of date: Update Kudos to the latest version and try again
Your issuer is not supported: Kudos currently syncs offers from American Express, Chase, Citi, and Bank of America. See Supported Issuers & Compatibility
How Often Should I Sync?
Issuers refresh their offer lineups regularly, so we recommend syncing every card every few weeks. Kudos does not email you when new offers land, though you may see a resync reminder in the app or extension.
Still Stuck?
If your last synced date has not moved after trying the steps above, email us at support@joinkudos.com with:
Which issuer and card is affected
The last synced date showing on that card
Whether you are on desktop or mobile, and which browser
Any ad blockers or other extensions you have installed
A screenshot of the last synced date and of the Kudos prompt if you see one
For questions about a statement credit that did not post, contact your card issuer directly. They manage offer fulfillment, not Kudos.