Why isn't Kudos activating my offers?
If auto-activation isn't working, try these troubleshooting steps:
Verify your issuer is supported: Currently, we support American Express, Chase, Citi, Capital One, Wells Fargo, and Bank of America.
Update the extension: Make sure you're running the latest version of Kudos
Check your login: Visit your issuer portal and confirm you're logged in
Disable conflicting extensions: Other shopping extensions might interfere with Kudos
Clear cache: Try clearing your browser cache and cookies, then visit the portal again
Refresh the page: Reload the issuer portal page after logging in
Still having issues? Contact us at support@joinkudos.com with:
Which issuer are you're trying to activate
Your browser type and version
Any error messages you see
Any screenshots/videos you can provide to help us troubleshoot
What if an offer doesn't apply to my purchase?
If you activated an offer and it didn't apply to your purchase, here are common reasons:
Exclusions: Many offers exclude certain categories (e.g., "Online only" or "Excludes gift cards")
Minimum purchase: Some offers require a minimum spend amount
Offer limit reached: You may have already used the offer the maximum number of times (e.g., "Limit 1 per card")
Wrong card used: Make sure you used the specific card that has the offer activated - you must use the card that has the offer
Make sure to consider these factors, too:
Processing time: Statement credits can take 7-14 days to appear on your account
Offer expired: Check that the offer was still valid at the time of purchase
If you believe an offer should have applied, contact your card issuer's customer service. They manage the offer fulfillment, not Kudos.
Why don't I see an offer at checkout that I activated?
A few possible reasons:
Offer already used: You may have already redeemed this offer to its limit
Merchant mismatch: The offer might be for a specific merchant domain (e.g., in-store only, or specific to Amazon.com vs. Amazon subsidiaries)
Expired offer: The offer may have expired since you last refreshed
Filter settings: Check if you have any filters enabled in your Benefits Tracker that might be hiding the offer
Try visiting your issuer portal to refresh and verify the offer is still active.
I have Kudos Free and used my 1 activation. What happens now?
With Kudos Free, you get 1 auto-activation to experience the feature. After using it:
Your previously activated offers remain active until they expire
You can still see those offers at checkout
You won't be able to auto-activate new offers unless you upgrade to Premium
To continue using unlimited auto-activation, you can upgrade to Kudos Premium in the web portal or in the Kudos mobile app.
Why does Kudos show a different offer amount than my issuer portal?
If you see a discrepancy:
Refresh your offers: Visit your issuer portal to update Kudos with the latest offer details
Check offer details: Some offers have tiered rewards (e.g., "Spend $50 get $10 back, spend $100 get $25 back")
Verify the card: Make sure you're looking at the same card in both places
How do I report an issue with card-linked offers?
Contact us at support@joinkudos.com with:
Description of the issue
Which card issuer and card
Screenshots if applicable
Date/time of the issue
What you expected vs. what happened
For issues with offer fulfillment or statement credits, contact your card issuer directly, as they control the offer program.