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Where can I find my Boost transactions and rewards history?

Where to see your Boost purchases on web and mobile, what Completed, Pending, and Ineligible mean, and what to send us about a specific order.

Your Rewards History displays all your transactions where you've accrued rewards, whether from your credit cards or through Kudos Boost cash back.

You can filter your transaction history for the past 30 days, 90 days, or by year.

Rewards History on the Web

Click on Activity in your Kudos wallet and scroll to Boost history. Select individual purchases to view the detailed breakdown of rewards.

Boost history is split into tabs:

  • Completed: purchases the store has confirmed, plus purchases marked Ineligible and your Boost redemptions

  • Unconfirmed: purchases that are still Pending while the store verifies them

  • Non-Boost: purchases from your connected cards that didn't go through Boost. These show the credit card rewards you earned, but no Boost status or Boost amount

Rewards History on the Mobile App for iOS and Android

Tap Shop, then tap your Balance at the top of the screen to open Boost Rewards. You'll see your Available Boost and Pending totals, with your Boost purchases listed by month below.

To see all purchases from your connected cards, including ones that didn't go through Boost, tap See all transactions or go to the Spend tab. From there, tap See Boost activity to get back to your Boost purchases.

What each status means

  • Pending: your purchase is waiting to be verified and confirmed by our merchant partner. On the web, Pending purchases show under the Unconfirmed tab. Most purchases are confirmed within 45 to 90 days, but it can take up to 120 days. Travel purchases can stay pending for up to 180 days after the trip is completed.

  • Completed: our merchant partner has confirmed your order, and the Boost has been added to your balance.

  • Ineligible: your purchase did not earn Kudos Boost. This can happen if:

    • The merchant isn't one of our partners

    • You didn't activate Boost before you checked out

    • You activated Boost, but then clicked away from the store or activated another rewards program before finishing your purchase

    • You used a coupon or promo code the store doesn't allow with cash back

    • An item or all items from the purchase were returned

Have a question about a specific purchase?

If you'd like us to look into a transaction, please reach out with the following details from your receipt:

  • Purchase date

  • Order total

  • Order ID

  • Item breakdown

  • Merchant name

The more detail you can share, the faster we can dig in. Reach out to us at support@joinkudos.com, and we'd be happy to help!

💡 Earn more Boost with Premium: Kudos Premium members earn 1.25x the standard Boost rate on every eligible purchase, and redeem to PayPal with no processing fee.

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