Here's How Boost Rewards Are Processed
Rewards Status Timeline:
Most purchases show as pending for 60-90 days while merchants verify your order and ensure there are no returns or exchanges
Travel rewards remain pending until after your trip is completed, since reservations may change or be canceled
Your Boost amount will be adjusted if you return items or if part of your purchase is deemed ineligible- Pending Boost rewards stay pending while merchants complete their final confirmation, which often takes 60–90 days.- Purchases might take 24-72 hours to appear as "pending" in the app due to merchant processing times and purchase confirmation delays.
For travel bookings, you'll still earn both your card rewards and our merchant commission - it just takes a bit longer to process after your trip ends.
Purchase Tracking Delays
When you make a purchase, it may not appear as "pending" in the Kudos app immediately, even if tracking is successful. Typically, it can take 24–72 hours before the pending status is reflected in the app. This delay depends on how promptly the merchant provides purchase confirmation details.
Seeing Pending Purchases on the Browser Extension
You can see your pending purchases from Activity.
Key Takeaways
Purchase tracking delay: Typically 24–72 hours due to merchant processing times.
Pending Boost rewards: Final confirmation by merchants may take up to 90 days. If you encounter delays longer than these typical periods, consider reaching out to Kudos support for further assistance.
Seeing Pending Purchases in the Mobile App
Tap the Activity tab in the mobile app to see your pending purchases.
Related Topics
If you’re interested in learning more about Boost rewards or tracking purchases, visit the following topics:
Using Boost rewards effectively
Resolving issues with gift card redemptions