Some people reach a Kudos Premium screen while setting up their account and can't find a way past it. This article covers how to get through to the free version, how to check whether you were actually charged, and what to send our team if you're still stuck.
Seeing this screen does not mean you've been charged
The Premium screen during onboarding is an offer, not a completed purchase. You are only subscribed if you tapped through a payment confirmation and approved it with Face ID, Touch ID, your Apple or Google password, or a card payment on the web.
If you're not sure, check the source that would have billed you:
iPhone or iPad: Settings > tap your name > Subscriptions. Kudos will be listed there if you have an active Apple subscription.
Android: Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions.
Signed up on the web: Sign in at Account Settings and look under your plan details.
If Kudos doesn't appear in any of those places, there's no active subscription and nothing to cancel. You can also email us and we'll confirm your account status for you.
Getting past the screen
On the Premium screen, look for a way to dismiss it rather than accept it. Depending on your app version and where you are in setup, this appears as one of the following:
An X or a back arrow in a top corner of the screen
A Skip, Not now, Maybe later, or Continue with the free version link, often in smaller text below the main button
Avoid the large primary button, which will usually say something like Start free trial, Subscribe, or Upgrade. That is the one that begins a purchase.
A few other things that help:
Update the app first. Older builds are the most common reason the dismiss option isn't showing. Update Kudos in the App Store or Google Play, then reopen it.
Try the web app. Sign in at joinkudos.com with the same email. The web experience is a separate path into your account and often gets you in when the mobile onboarding flow is stuck.
Reinstall as a last resort. Delete the app, reinstall it from the App Store or Google Play, and sign back in with the same email. Your account and data are tied to your email, not the app, so reinstalling won't erase anything.
If there's still no way past it
Please contact our support team and include:
A screenshot of the exact screen you're stuck on
Your device and operating system (for example, iPhone 14 on iOS 18)
The email address on your Kudos account
The screenshot is the most useful part. It tells us which screen the flow is stopping at so we can get you moving instead of guessing.
What you get on the free version
You don't need a subscription to use Kudos. The free plan includes:
Best-card recommendations at checkout at 2+ million stores
Boost cashback at 15,000+ partner stores
Better-deal alerts when the exact item you're viewing is a better value at another store
Autofill for your card details at checkout
Your credit score, free
See What is Kudos Premium? for a full comparison of what's free and what Premium adds.
Related articles
How do I cancel my subscription or request a refund?: if you do have an active plan and want to end it
How do I delete my Kudos account?: if you'd rather remove your account and stored information entirely
Need Help?
If you're blocked at any point, reach out at support@joinkudos.com or use the chat widget. We can confirm your subscription status and help you get into the app.